Applies to: Accounts with an approved 10DLC plan
My SMS plan is approved but my phone number still shows SMS disabled. How do I use the plan on a number?
An approved plan has to be assigned to each phone number that will send texts.
- Go to Settings, then Phone, and open My numbers.
- Open the phone number and change its SMS setting from Disabled.
- Choose one of your approved plans from the dropdown.
That tells the system the number may use that approved plan. One approved plan can be used on up to 49 phone numbers with the same use case, so you do not register each number separately.
If the plan does not appear in the dropdown, check that both approvals are done: first your brand (your company), then your plan. Both statuses are shown on the SMS 10DLC tab under Settings, then Phone.